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REGISTRATION ASSISTANT, SKOLL WORLD FORUM

  • Palo Alto, CA
  • Posted 1 month ago

skollfoundation Skoll Foundation

Organization

The Skoll Foundation was created by Jeff Skoll in 1999 to pursue his vision of a more peaceful, prosperous, and sustainable world. The mission of the Skoll Foundation is to drive large-scale change by investing in, connecting, and celebrating social entrepreneurs and the innovators who help them solve the world’s most pressing problems. Social entrepreneurs are society’s change agents – creators of innovations that disrupt the status quo and transform our world for the better. By identifying the people and programs already enacting positive change throughout the world, the Foundation empowers them to extend their reach, deepen their impact, and fundamentally improve society: skoll.org.

The Skoll World Forum on Social Entrepreneurship, a program of the Skoll Foundation, is the premier international platform for advancing entrepreneurial approaches to solve the world’s most pressing problems. Our mission is to accelerate the impact of the world’s leading social entrepreneurs by uniting them with essential partners in a collaborative pursuit of learning, leverage, and large-scale social change.

 

Role

The Skoll World Forum Registration Assistant has an important function on our team and will work with the community. The registration team serves as the external point of contact for all incoming inquiries – from general Forum questions to specific invitation elements – leading up to the annual convening held in Oxford, England from April 8-13, 2019. This 8-month contract role from September 2018 to mid-April 2019 will support the Foundation’s Community and Convenings team to provide accurate data collection, update activity for contacts, smooth internal coordination of Skoll Week invitations, and customized user experience journeys for various segments of the international community.

The Registration Assistant will execute invitation activities leading up to the Skoll World Forum, travel to Oxford from April 5-13, 2019 to assist with onsite data needs during the event, and support the Community Coordinator to ensure smooth and efficient outcomes for external and internal audiences. This role will interface heavily with all Skoll Foundation teams and the ~1,200 delegates attending the Skoll World Forum.

 

Responsibilities:

Database

  • Maintain Salesforce campaigns for Forum activities and private events
  • Input and update Salesforce contact and organizational records
  • Build plenary ticket sales pages on Eventbrite

Communication & Customer Service

Tech Troubleshooting

  • Troubleshoot delegate log-in questions related to skoll.org and mobile app
  • Manage delegate photos and profile pages
  • Assist Skoll Tech team with HTML and other ongoing needs (emails and web-related)

Onsite Customer Service

  • Staff the registration desk during SWF to answer inquiries

 

Qualifications, Abilities, and Experience:

  • Exceptional customer service skill set
  • Extraordinarily high attention to detail
  • Demonstrated ability to manage and prioritize multiple projects with deadlines
  • Demonstrate strong judgment and decision making
  • Strong communication and editing capabilities
  • Comfortable interacting with executives
  • Positive, can-do attitude
  • High level of proficiency with Salesforce, Excel, Powerpoint, Outlook and Word
  • Ideal candidate will have a 2-3 years registration experience with exposure to event platforms such as Cvent, Zerista, WordPress, Eventbrite, etc.
  • Experience with collaborative project management tools (ie, Asana, Slack, Office 365) a plus
  • Be able to travel to Oxford, UK from April 5-13, 2018
  • Must have valid passport
  • A deep passion for social change and entrepreneurship and the Foundation’s mission.

 

Applicants

The Skoll Foundation is an equal opportunity employer. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. All qualified candidates are encouraged to apply. Candidates should send resume and cover letter to mskarenrea@gmail.com. Deadline to apply is July 15, 2018.

To apply for this job email your details to mskarenrea@gmail.com

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