Biography
I am a doer, a maker, a leader. I am a Six Sigma Black Belt. Over the last 23 years, I have helped clients and agencies bring innovation and rigor to their practice. Clients range from megacorps to non-profits, and a wide range in between. I am happiest when I am working on enterprise-level service design projects, experience overhauls, and bringing health and happiness to design and engineering teams. I run a tight ship and have zero tolerance for bad behavior, convoluted architecture, short-sighted data models, sloppy writing, or dead weight. Healthy teams lead to the very best work of our lives — it is what makes or breaks us.
On any given project, I am deeply involved from inception to release, and have been described as the unrelenting force that holds the entire project and its people together. I live in New York City with my husband Matthew, and my two children, Owen (13) and Alastair (11). When I am not with them, I do humanitarian work at the border.